Taking into account today’s abundance of similar products on the market, the service factor increasingly plays a key role regarding the positioning strategy. With custom-made user experiences that are true to the brand we ensure distinctiveness and client satisfaction at all points of contact.
Personas & Customer Journeys
With different methods and tools like personas and customer journeys, we research your customers’ needs and requirements.
In our ideation workshops we get the creative process on the move and develop new ideas and innovative concepts and solutions.
Prototyping & Testing
We build prototypes for required services and test them with the target audience. We use the feedback to optimise the processes.
With tailor-made trainings we support you with the implementation of the designed processes and entrench a lasting customer orientation in your corporate culture.
Business Model Prototyping
We visualise different business model scenarios for you and illustrate what challenges they present for you brand.